Are we not viable humans?

Don't you hate it when places screw up your bill and then make you wait to correct it? They have no issue taking out more money then due but they are slow as can be refunding it. I have found with big business anymore it seems to be a slow painful process first getting someone on the phone and next getting a fast resolve. Another annoyance is when people are obviously reading off of cue cards and do not take not account that you are a viable human that can make sense of things without having to be told every little detail. If companies want to attract more business they should learn to treat customers more like individuals as opposed to all being unable to understand basic facts. This is my rant for the day!